Refund policy
RETURN, REFUND, CANCELLATION & RESCHEDULING POLICY
Effective Date: August 2, 2026
This policy applies to catering services, Event Food Delivery, Corporate Meal Programs, Catering Stations, Food Truck Catering, Full-Service Catering, custom food and event purchases, and merchandise provided by The Table Corp.
1. INQUIRIES AND BOOKING CONFIRMATION
Submitting a website form, adding items to an inquiry cart, receiving a preliminary estimate, or receiving an automated acknowledgment email does not reserve an event date and does not create a confirmed booking.
A booking is confirmed only after:
• The Table Corp. accepts the request in writing;
• the final scope, pricing, date, and service details are confirmed; and
• any required signed agreement, retainer, or payment has been received.
Website prices and estimates are preliminary. The final written proposal, invoice, order confirmation, or service agreement controls. If a signed proposal or agreement contains different cancellation or payment terms, the signed document controls.
2. RETAINERS AND COMMITTED COSTS
Some bookings, custom purchases, staffed services, food truck events, rentals, and special orders require a booking retainer. The amount and payment deadline will be disclosed before payment.
Once a booking is confirmed, the booking retainer is non-refundable because it reserves the event date, production capacity, and planning time.
In addition to the retainer, the client is responsible for documented, non-recoverable costs already incurred or contractually committed for the event. These may include:
• food and specialty ingredients;
• labor already performed or scheduled;
• rentals and equipment;
• permits and venue-related expenses;
• third-party vendor charges;
• custom printing, packaging, décor, or materials;
• other purchases made specifically for the client’s order.
Total cancellation charges will not exceed the confirmed order total unless the client separately approved additional services or expenses.
3. ORDER CHANGES AND FINAL COUNTS
All cancellations, reductions, rescheduling requests, and other material changes must be submitted in writing to info@thetablecorp.com.
EVENT FOOD DELIVERY
Standard orders require at least 48 hours’ notice.
Orders for 50 or more guests, custom menus, or complex packaging require at least 72 hours’ notice.
Changes requested after the applicable production cutoff are subject to availability and might not reduce the final amount due.
CORPORATE MEAL PROGRAMS
Meal-count changes, dietary changes, skipped deliveries, and cancellations must be received by 12:00 PM Central Time at least two business days before the scheduled delivery.
A recurring schedule continues until it is paused, changed, or cancelled in writing. Changes apply only to deliveries that remain outside the two-business-day cutoff.
STAFFED AND CUSTOM EVENTS
For Full-Service Catering, Food Truck Catering, attended Catering Stations, and other staffed or custom events, the final guest count, menu, dietary information, timing, address, access instructions, and rental requirements are due seven calendar days before service unless the written proposal states an earlier deadline.
The final confirmed guest count is the minimum billable guest count. Reductions submitted after the final-count deadline do not reduce the amount due. Increases are subject to availability and additional charges.
4. CANCELLATION TERMS
A. EVENT FOOD DELIVERY AND ONE-TIME DROP-OFF ORDERS
If cancelled before the applicable 48-hour or 72-hour production cutoff:
Payments will be refunded, less any non-refundable booking retainer and documented, non-recoverable costs already committed to the order.
If cancelled after the applicable production cutoff but more than 24 hours before delivery:
The cancellation charge will include the booking retainer, documented non-recoverable costs, and work already performed, up to the confirmed order total.
If cancelled 24 hours or less before delivery, or in the event of a client no-show or inability to access the delivery location:
The confirmed order total is due in full.
B. CORPORATE MEAL PROGRAM DELIVERIES
A scheduled delivery may be cancelled without a food charge when written notice is received by 12:00 PM Central Time at least two business days before delivery, except for approved custom items or other non-recoverable costs.
Cancellations or meal-count reductions received after that deadline may be charged in full for the affected delivery.
Pausing or cancelling a recurring program does not cancel deliveries already inside the applicable cutoff.
C. FULL-SERVICE, FOOD TRUCK, ATTENDED STATIONS, AND CUSTOM EVENTS
Fourteen or more calendar days before service:
The booking retainer is retained. The client is also responsible for documented, non-recoverable costs not covered by the retainer. Any remaining eligible balance will be refunded.
Seven to thirteen calendar days before service:
The cancellation charge is the greater of 50% of the confirmed event total or the documented non-recoverable costs, but will not exceed the confirmed event total. Any retainer already paid is credited toward this charge.
Three to six calendar days before service:
The cancellation charge is the greater of 75% of the confirmed event total or the documented non-recoverable costs, but will not exceed the confirmed event total. Any retainer already paid is credited toward this charge.
Less than 72 hours before service, on the event date, or in the event of a client no-show:
The confirmed event total is due in full.
5. RESCHEDULING
The Table Corp. will make reasonable efforts to accommodate one rescheduling request when:
• a staffed or custom event is rescheduled at least 14 calendar days before service; or
• a delivery order or corporate meal is rescheduled before its applicable production cutoff.
The replacement date must generally occur within six months of the original service date and is subject to availability.
Eligible payments and the booking retainer may be transferred one time to the replacement date. Costs already paid or committed to third parties, rentals, permits, custom items, food purchases, or other date-specific expenses might not be transferable.
Current menu pricing, staffing rates, delivery fees, taxes, venue costs, and other charges in effect on the replacement date will apply.
Rescheduling requests received inside the applicable cancellation period may be treated as a cancellation unless The Table Corp. agrees otherwise in writing.
6. PERISHABLE FOOD AND ORDER ISSUES
Prepared food and other perishable products cannot be returned or resold after delivery, pickup, or service.
If an order is missing an item, contains an incorrect item, arrives materially damaged, or has a verified quality or food-safety issue, please contact The Table Corp. as soon as possible on the day of delivery or service. When reasonably possible, notify us within two hours and provide photographs and a description of the affected quantity.
For a verified issue caused by The Table Corp., the appropriate resolution may include:
• correcting or replacing the affected item when reasonably possible;
• a proportional refund for the affected item;
• a credit toward a future order; or
• another mutually reasonable solution.
A problem affecting one item does not automatically qualify the entire order for a refund.
Refunds are not ordinarily provided for:
• personal taste preferences;
• surplus or unused food;
• guest-count reductions submitted after the applicable deadline;
• incorrect information supplied by the client;
• delays or additional costs caused by inaccessible or incorrect delivery information;
• food that was not stored, held, transported, or served according to provided food-safety instructions after handoff.
Nothing in this policy limits any rights that cannot lawfully be excluded.
7. DIETARY REQUESTS AND ALLERGENS
Dietary restrictions and food allergies must be disclosed in writing before the applicable final-change deadline.
The Table Corp. will use reasonable care when preparing confirmed dietary meals. However, food may be prepared in a shared commercial kitchen where wheat, gluten, milk, eggs, soy, peanuts, tree nuts, fish, shellfish, sesame, and other allergens may be present.
Unless expressly confirmed in a signed written agreement, The Table Corp. cannot guarantee an allergen-free environment or the complete absence of cross-contact. Dietary labels and terms such as “gluten-friendly” describe recipe intent and are not medical certifications.
8. MERCHANDISE RETURNS
Return requests for eligible merchandise must be submitted within 30 days after delivery or pickup.
To qualify for a return, merchandise must be:
• unworn, unused, and unwashed;
• in its original condition;
• returned with original tags when applicable; and
• accompanied by proof of purchase.
Please contact info@thetablecorp.com before returning merchandise. Items sent back without prior return authorization may not be accepted.
The following items are not eligible for return unless defective or supplied incorrectly:
• prepared food and perishable products;
• custom or personalized merchandise;
• items marked final sale;
• gift cards;
• merchandise that has been worn, washed, used, altered, or damaged after delivery.
The customer is responsible for return shipping unless the item was defective, damaged before delivery, or supplied incorrectly by The Table Corp.
Original delivery and shipping charges are non-refundable unless the return resulted from an error by The Table Corp.
Approved merchandise refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to 10 business days for processing. The customer’s bank or card issuer might require additional time to post the refund.
9. CANCELLATION BY THE TABLE CORP.
If The Table Corp. cancels a confirmed service for a reason within our reasonable control, the client will receive a refund of amounts paid for services and products that were not provided, including the applicable booking retainer.
The Table Corp.’s responsibility is limited to amounts paid directly to The Table Corp. We are not responsible for unrelated venue, travel, entertainment, lodging, or third-party expenses incurred by the client.
10. SEVERE WEATHER AND EVENTS BEYOND EITHER PARTY’S CONTROL
If service becomes unsafe, illegal, or commercially impracticable because of severe weather, dangerous road conditions, government action, venue closure, utility failure, public emergency, natural disaster, or another circumstance beyond reasonable control, both parties will make reasonable efforts to reschedule.
Payments not already committed to food, labor, rentals, vendors, permits, or custom purchases may be transferred to a mutually available replacement date within six months.
Documented, non-recoverable costs remain due. If no mutually available replacement date can be agreed upon, any remaining uncommitted balance will be refunded.
11. REFUNDS
Approved refunds are issued to the original payment method whenever reasonably possible. Please allow up to 10 business days for The Table Corp. to process an approved refund. Financial institutions may require additional time to post the funds.
12. CONTACT
The Table Corp.
Minneapolis–St. Paul Metro Area, Minnesota
Email: info@thetablecorp.com
Phone: (612) 655-4655